SMS Privacy Policy

Effective Date: 01-01-2026
Business Name: TTMI - Tropical Tile & Marble Inc.
Websites: www.ttminaples.com and ttmi.shop
Telephone: 239.643.7904
Email: info@tropicaltilenaples.com

TTMI - Tropical Tile & Marble Inc. respects your privacy. This SMS Privacy Policy explains how we collect, use, protect, and disclose information related to our text messaging program.

1. Information We Collect

When you opt in to receive SMS/text messages from us, we may collect your name, mobile phone number, email address, customer account information, order or project details, communication preferences, and records of your consent to receive text messages.

We may also collect information related to your text interactions with us, such as message delivery status, opt-in date, opt-out date, and responses to our messages.

2. How We Collect SMS Consent

You may opt in to receive text messages from us through website forms, paper forms, in-person signups, customer service interactions, email requests, purchase or order forms, or by texting us first.

By providing your mobile number and opting in, you agree that TTMI - Tropical Tile & Marble Inc. may send you text messages related to your inquiry, order, estimate, appointment, account, service, promotions, or other business communications.

Consent to receive SMS messages is not a condition of purchase.

3. How We Use SMS Information

We use SMS information to send appointment reminders, order updates, delivery notifications, estimate or project updates, customer service responses, account-related notices, promotional messages, and other communications you have requested or agreed to receive.

Message frequency may vary.

Message and data rates may apply.

4. No Sale or Marketing Sharing of SMS Data

TTMI - Tropical Tile & Marble Inc. does not sell, rent, or share your mobile phone number, SMS opt-in data, or SMS consent information with third parties or affiliates for their own marketing or promotional purposes.

Mobile information and text messaging opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes.

We may share limited information with service providers who help us operate our business, such as SMS platforms, customer management tools, payment processors, delivery partners, or technical support vendors. These providers may only use the information to perform services for us and may not use it for their own marketing.

We may also disclose information when required by law, court order, subpoena, legal process, or to protect our rights, customers, business, or the public.

5. How to Opt Out

You may opt out of SMS messages at any time by replying:

STOP

You may also use other reasonable methods to revoke consent by contacting us at:

Phone: 239.643.7904
Email: info@tropicaltilenaples.com

After you opt out, we may send one final confirmation message confirming that you have been unsubscribed.

6. Help Instructions

For help, reply:

HELP

You may also contact us directly at:

Phone: 239.643.7904
Email: info@tropicaltilenaples.com

7. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including SMS-related information, from unauthorized access, use, disclosure, alteration, or destruction.

Florida law requires covered entities to take reasonable measures to protect and secure personal information in electronic form and includes breach-notification obligations when certain personal information is accessed without authorization.

8. Data Retention

We retain SMS-related information only as long as reasonably necessary for business, legal, compliance, dispute-resolution, recordkeeping, and operational purposes.

This may include retaining records of your opt-in, opt-out, consent history, and message history to comply with applicable laws, carrier requirements, and business recordkeeping needs.

9. Children’s Privacy

Our SMS program is intended for individuals who are at least 18 years old or the age of majority in their state. We do not knowingly collect SMS consent from children under 13.

10. Florida Privacy Rights

If you are a Florida resident, you may have certain rights regarding your personal information under applicable Florida privacy and consumer protection laws, depending on the nature and size of our business and how we process personal information.

You may contact us to request access, correction, deletion, or information about how your personal information is used, subject to applicable legal exceptions.