Shipping Policy

Thank you for shopping with TTMI – Tropical Tile & Marble Inc. Please review our shipping policy before placing your order.

Order Processing

Orders are processed during regular business hours, Monday through Friday, excluding holidays.

Processing times may vary depending on product availability, order volume, supplier availability, and shipping carrier schedules. If there is a delay with your order, we will make reasonable efforts to contact you using the information provided at checkout.

Shipping Rates

Shipping rates are calculated at checkout based on the items ordered, shipping destination, weight, size, and carrier availability.

Some products may require special handling, freight shipping, or additional shipping charges due to size, weight, or product type.

Shipping Timeframes

Estimated delivery times are provided for convenience only and are not guaranteed. Delivery times may vary due to carrier delays, weather, supply chain issues, holidays, or other circumstances outside of our control.

TTMI – Tropical Tile & Marble Inc. is not responsible for shipping delays once an order has been transferred to the shipping carrier.

Freight and Heavy Item Shipping

Certain products may require freight delivery or special shipping arrangements. Freight shipments may require additional processing time and may be subject to carrier scheduling.

Customers are responsible for providing a valid delivery address and ensuring that someone is available to receive freight deliveries when required.

Additional fees may apply for residential delivery, liftgate service, limited access locations, redelivery, storage, address corrections, or missed delivery appointments.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

TTMI – Tropical Tile & Marble Inc. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order must be redirected, reshipped, or corrected after it has been processed.

Damaged, Missing, or Incorrect Items

Please inspect your order immediately upon delivery.

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order number, photos of the product, photos of the packaging, and a description of the issue.

Damaged or missing item claims may be denied if they are not reported within a reasonable time after delivery.

Lost or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier. If a package is delayed, lost, or marked as delivered but not received, customers should contact the shipping carrier for assistance.

TTMI – Tropical Tile & Marble Inc. will make reasonable efforts to assist with carrier claims when appropriate, but we are not responsible for lost, stolen, or delayed packages once they are in the carrier’s possession.

Local Pickup

If local pickup is available, customers will be notified when their order is ready. Orders should not be picked up until a pickup confirmation has been received.

Customers may be required to provide proof of purchase or identification at pickup.

Return Shipping

Customers are responsible for all shipping costs associated with returning eligible items. TTMI – Tropical Tile & Marble Inc. does not cover or reimburse return shipping costs unless the return is due to an error on our part.

Please refer to our Return Policy for full return eligibility requirements.